The benefits of electronic invoicing are still not fully realized by far too many US-based businesses. While e-invoicing is constantly evolving and is a wise business practice, many private enterprises are slow to adopt it. A recent study by the E-Invoicing Platform found invoices totaling over $1.2 trillion are currently outstanding in the US. With other
Customer billing and payments are as much an opportunity to provide excellent customer service as they are a core operational and accounting function. Leading companies leverage their billing and payments process to achieve far more than just the collections of payments; they use techniques to forge stronger customer relationships and gain greater insight into customer wants and needs.
For many years, the number one question asked by many of my customers has been: “from your experience, what percentage of customers are “opting in” to electronic delivery”? Everyone holds their breath in anticipation that their company may fall well below the national average. For the moment, let’s hold that magic number in suspense.