About this Perspective from Strategy Meets Action (SMA):
|Insurance companies face both opportunities and challenges related to customer communications, and those that are serious about effectively positioning their organizations for real competitive advantage, should consider the benefits of a platform approach. This report looks at strategies and solutions for managing customer communications across every part of the business.|
Who Should Read This Paper?
Insurance executives in:
CEDAR CX Technologies provides a Customer Experience (CX) Platform delivered as a hosted managed service. Our proprietary, configurable platform supports B2B and B2C omnichannel communications and replaces outdated and limited tools. www.cedarcx.com
Exclusively servicing the insurance industry, SMA is a new breed of strategic advisory firm offering a unique blend of research, advisory and consulting services to insurance companies and to solution providers. By leveraging best practices from both management consulting and research advisory disciplines, SMA’s advisory service offerings are actionable, business driven and research based – where strategy meets action. To learn more about SMA, visit www.strategymeetsaction.com.