About this Perspective from Strategy Meets Action (SMA):
|Insurance companies face both opportunities and challenges related to customer communications, and those that are serious about effectively positioning their organizations for real competitive advantage, should consider the benefits of a platform approach. This report looks at strategies and solutions for managing customer communications across every part of the business.|
Who Should Read This Paper?
Insurance executives in:
CEDAR Document Technologies offers a Comprehensive Customer Communication Platform delivered as a configurable set of services specifically configured to meet our clients’ needs and maximize return on investment. From core document composition, document content management, multi-channel delivery (Email, Print and Mail, website, mobile, text, fax) and response management to document archive capabilities CEDAR delivers the capabilities companies need to bridge the gap between core systems and the ideal customer experience. Our tools put the business users in control of document and communication content changes and take the strain off taxed IT resources by providing all necessary support before, during, and after project implementation.
Exclusively servicing the insurance industry, SMA is a new breed of strategic advisory firm offering a unique blend of research, advisory and consulting services to insurance companies and to solution providers. By leveraging best practices from both management consulting and research advisory disciplines, SMA’s advisory service offerings are actionable, business driven and research based – where strategy meets action. To learn more about SMA, visit www.strategymeetsaction.com.