About this Report from Madison Advisors:
|The demand for multichannel communications has grown dramatically as consumers adopt electronic delivery for communicating and billing – through e-mail, smart phones, text messaging, personalized urls (purls), web portals, and next generation mobile HTML 5. Smart businesses recognize multichannel communications as a valuable differentiator and are anxious to develop multi-channel capabilities. This paper looks at the challenges and options businesses have for meeting customer expectations for multichannel communications.|
Who Should Read This Paper?
CEDAR CX Technologies provides a Customer Experience (CX) Platform delivered as a hosted managed service. Our proprietary, configurable platform supports B2B and B2C omnichannel communications and replaces outdated and limited tools. www.cedarcx.com
Madison Advisors is built on honesty and integrity. With over 1000 engagements, over the past 10 years, Madison Advisors provides thought leadership, strategic consulting, and market research to clients in the customer communications management (CCM), electronic delivery, and print industries. Madison Advisors’ industry-neutral expertise enables enterprise organizations, service providers, and technology providers to achieve their strategic objectives around customer communications and publishing services. To learn more, please visit their website at www.madisonadvisors.com.