Property insurer undergoing tremendous growth as other insurance companies left market due to recent catastrophes.
Two pivotal issues were at the crux of this insurer’s challenges:
CEDAR deployed services that eliminated manual intervention in the fulfillment process, improved the composition and print file manufacturing process, and provided the insurer’s customer service staff with a robust document archive allowing for the search and retrieval of any of the 50 million documents currently under management in fewer than 3 seconds. These capabilities were deployed without requiring changes to the existing core systems or requiring internal IT to undergo a complex implementation project. CEDAR as a service provider handled the needed project management and IT work, resulting in a 50% reduction in print manufacturing costs. The time to change to policy form and other document content is now measured in minutes and hours instead of weeks and months.
CEDAR Document Technologies is a leading provider of hosted multi-channel customer communication management and self-servicing solutions. CEDAR redesigns web, mobile, document, email and SMS communications to improve the user experience and CEDAR's platform optimizes the production, management and multichannel delivery of communications and the payments and responses from recipients. www.cedardoc.com.
Questions about how you can realize similar results with CEDAR? Give us a call at (770) 395-5060 or email us at email@example.com.