One of the nation’s largest retail banks, providing a variety of financial services to millions of people, businesses, institutions, and nonprofits.
Our client wanted to launch a new direct bank in 6 months. The communication challenge was to enable a fully digital Customer Experience (CX) that included:
At the time, the client needed:
To support the launch of the new direct bank in 6 months, under the directive that all Customer Communications would be digital, CEDAR CX Technologies:
Context: Unexpected change to funds availability policy within days of launch to reduce the risk of incurring fraud losses
Required activities to make change:
Result: The bank was able to make necessary adjustments to the funds availability policy and communicate the update to all impacted customers in just two days.
CEDAR CX Technologies is a leading provider of hosted managed services for Customer Experience (CX). Through a fully hosted, single-point solution, we enable our Clients to outsource the complexity of deploying an integrated Customer Experience (CX) solution. We provide our Clients’ business units the ability to manage the content, rules, and workflows required to make them more agile and responsive. Finally, we help our Clients effectively listen and rapidly respond to their customers at every touch point in the customer journey. www.cedarcx.com
Questions about CEDAR CX Technologies? Give us a call at (770) 395-5060 or email us