As enterprise communication strategies play a bigger role in customer experience and loyalty, there is an increased need to re-engineer the end-to-end processes for managing core servicing document output to resolve document related issues at their origin.
New solutions must effectively manage the highly variable data and content input necessary to create compliant and easy to understand document output for multi-channel delivery. Getting this right will yield big financial returns and possibly a competitive advantage. From improved operational management and governance to issue resolutions at its core, the stakes are high in the customer experience and loyalty game!
CEDAR recently partnered with Corporate Executive Board (CEB) for a webinar on replacing end-of-life production processes for core communications and servicing documents and communications. We've embedded the replay below, so give it a view!
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Want a copy of the presentation? Send me an email at firstname.lastname@example.org.