Enterprise communication strategies are playing a bigger role in customer experience and loyalty these days. This means increased pressure to re-engineer the end-to-end processes required to manage core servicing documents and on-demand letter output. Not addressing issues at the front end of the process guarantees increased problems at the backend – with your document outputs and customer interactions.
New solutions must effectively manage the highly variable data, content and rules - the input required to create compliant and easy to understand document output for multi-channel presentment and delivery. Getting this right will yield big financial returns and possibly a competitive advantage.
Join CEB and CEDAR Document Technologies for our upcoming webinar:
September 17th, 2013 at 11:00AM EST.
In this exclusive event, CEB's Scott Rothman (Executive Advisor) and CEDAR's CEO, Pete Kenning, will show:
- Results from customer survey data on loyalty, issue resolution & process management
- A view of the technology necessary to re-engineer communication workflows
- Examples illustrating how improved production process can streamline operations, enable regulatory compliance, and support complex service interactions to their completion
- Solutions for delivering engaging and relevant correspondence to improve the customer experience and loyalty
To register for this exclusive webinar from CEB and CEDAR, click here.