Penn National Insurance is a property-casualty mutual insurance company, headquartered in Harrisburg, Pennsylvania. Initially providing only workers' compensation insurance for farm workers who operated steam-driven threshing machines, the company expanded into all lines of property-casualty insurance, and now does business in ten states.
The project was a phased implementation. Penn National dictated the timeline, and CEDAR was responsive to their needs while providing leadership and best practices throughout all phases. Penn National considers CEDAR to be a long-term business partner and will turn to them in the future to provide additional capabilities impacting all policy-related communications.
CEDAR Document Technologies' cloud-based AGILE Communication platform (a CCM/SDO solution) and Guidewire BillingCenter® were the primary technologies used. CEDAR supplied managed service provider design and creative and best practice consultative services to redesign the invoice and improve the overall communication experience.
Measures of success with the Penn National project included:
CEDAR Document Technologies is a leading provider of hosted multi-channel customer communication management and self-servicing solutions. CEDAR redesigns web, mobile, document, email and SMS communications to improve the user experience, and CEDAR’s platform optimizes the production, management and multichannel delivery of communications and the payments and responses from recipients. www.cedardoc.com.
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